Shipping policy

Last Updated: August 11, 2026

Thank you for shopping at Avelivora. This policy explains shipping coverage, timing, and related terms for orders placed on our website.

Business days means Monday through Friday, excluding U.S. federal holidays.

Shipping Coverage

We deliver to residential and commercial street addresses in the contiguous United States (the lower 48 states).

We do not ship to:

  • Alaska or Hawaii
  • U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)
  • APO / FPO / DPO addresses
  • P.O. Boxes
  • Addresses outside the United States

Orders with ineligible addresses may be canceled and refunded.

Shipping Cost

Standard shipping is free on all eligible orders to the contiguous United States. No minimum purchase is required.

Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

  • Orders placed before 2:00 PM Eastern Time (EST) on a business day usually begin processing the same day when possible.
  • Orders placed after the cutoff, on weekends, or on U.S. federal holidays begin processing the next business day.

Peak seasons, promotions, or high order volume may extend processing time. We will notify you if a significant delay is expected.

Delivery Estimates

After your order ships, standard transit within the contiguous U.S. is typically 3–7 business days, depending on destination and carrier conditions.

Estimated total time from order to delivery: about 4–9 business days.

These timeframes are estimates only and are not guaranteed. Weekends, holidays, weather, and carrier volume can affect delivery.

Tracking

When your order ships, we send a tracking number to your checkout email. Tracking details may take up to 24 hours to appear in the carrier system.

Address Accuracy

Please verify your shipping address before completing payment. We are not responsible for delays, extra carrier fees, or failed delivery caused by incorrect, incomplete, or outdated address information supplied at checkout.

Address changes can only be attempted if the order has not yet been processed or transferred to the carrier. Contact us immediately at service@avelivora.shop with your order number if a correction is needed.

Returned Packages & Failed Delivery

If a package is returned to us because of an address issue or failed delivery attempts:

  • Reshipment: We may reship to a corrected address. Additional shipping charges may apply.
  • Refund: You may request a refund of the product price. Outbound shipping is non-refundable when the return results from a customer address error.

If we cannot reach you within 15 days after notifying you about a returned or unclaimed package, we may restock the item and issue a refund minus applicable shipping costs.

Lost or Damaged Shipments

If a package is confirmed lost by the carrier, or arrives damaged, contact service@avelivora.shop with your order number and photos (for damage). After verification, we will arrange a replacement or refund as appropriate.

Contact

Email: service@avelivora.shop
Phone: +1 (929) 274-8123

We typically respond within 1–2 business days.

Customer Service Hours (Eastern Time)
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Email only (replies on the next business day)

Operating Company
Wenling Dengweisi Footwear Co., Ltd.
（温岭市登维斯鞋业有限公司）

China Factory & Business Address
No. 30, Shuangfeng Village, Jiayu Industrial Zone,
Zeguo Town, Wenling City, Taizhou,
Zhejiang 317523, China

US Returns Address
Avelivora Returns
249 Smith St
Brooklyn, NY 11231
United States