Contact
Contact Us
Need help with a pair of sandals, an order, or a return? Reach out anytime—our team is available during the hours below.
Customer Support
Email: service@avelivora.shop
Phone: +1 (929) 274-8123
Hours of Operation
Monday to Friday: 9:00 AM – 6:00 PM (Eastern Time)
Weekends: Email support only; messages received on Saturday or Sunday are answered on the next business day
Most inquiries receive a reply within 1–2 business days (Monday–Friday, excluding U.S. federal holidays).
Company Details
Avelivora is operated by Wenling Dengweisi Footwear Co., Ltd.（温岭市登维斯鞋业有限公司）, a footwear manufacturer based in Wenling, Zhejiang Province, China.
China Factory & Business Address
No. 30, Shuangfeng Village, Jiayu Industrial Zone
Zeguo Town, Wenling City, Taizhou
Zhejiang 317523, China
US Returns Address
Avelivora Returns
249 Smith St
Brooklyn, NY 11231
United States
Returns must be authorized first. Please email us before you ship anything back. Packages sent without approval may be refused or delayed.
What We Can Assist With
- Footwear questions – Sizing, fit, materials, style pairing
- Order status – Tracking numbers, delivery updates
- Before shipment – Address correction, order notes
- After delivery – Returns, exchanges, damaged or incorrect items
- Other – Wholesale requests, general feedback
When writing about an existing order, please include the order number so we can locate it quickly.
Shipping Area
We deliver only to the contiguous United States (lower 48 states). We do not ship to Alaska, Hawaii, U.S. territories, military APO/FPO addresses, or P.O. Boxes.