Refund Policy

Last Updated: August 11, 2026

This policy explains how returns and refunds work for Avelivora footwear orders.

Business days means Monday through Friday, excluding U.S. federal holidays.

Return Window

You may request a return within 30 calendar days of the delivery date.

Eligibility

Eligible for return:

  • Items that are unused, unworn, and in original condition
  • Items with original packaging, tags, and accessories (if any)
  • Damaged, defective, or incorrect items reported with supporting photos

Not eligible:

  • Worn, used, altered, or damaged after delivery
  • Items missing original packaging or tags
  • Returns requested more than 30 days after delivery
  • Final sale or non-returnable items (if marked as such)

How to Start a Return

  1. Email service@avelivora.shop or call +1 (929) 274-8123 within 30 days of delivery. Include your order number and reason for return.
  2. For damaged or defective pairs, attach clear photos of the issue and packaging.
  3. Wait for approval and return instructions (usually within 1–2 business days).
  4. Pack the item securely and ship with tracking to the address below. We are not responsible for returns lost without tracking.

Return Address

Avelivora Returns
249 Smith St
Brooklyn, NY 11231
United States

Please ship returns only after approval. Do not send returns to our China business address. Include your order number inside the package.

Return Shipping Costs

Product issues (damaged, defective, wrong item, or not as described):

  • We cover reasonable return shipping when the return is approved
  • You may choose a refund or an exchange/replacement if stock is available
  • No restocking fee

Change of mind / size or color preference:

  • Customer pays return shipping
  • Refund of product price only
  • Original outbound shipping is non-refundable
  • No restocking fee

Exchanges

Within the return window, you may request a different size or color of the same style, subject to availability. Contact us to arrange the exchange. If the requested item is unavailable, we will offer a refund instead. No exchange fee applies.

Refund Timeline

After we receive and inspect the return, refunds are generally processed within 5–7 business days to the original payment method. Your bank may take an additional 5–10 business days to post the credit. We will email you when the refund is submitted.

Non-Compliant Returns

If a returned item does not meet eligibility requirements, we will notify you. We may ship it back at your expense or retain it without a refund, at our discretion.

Chargebacks

Please contact us before filing a dispute with your payment provider so we can help resolve the issue directly.

Contact

Email: service@avelivora.shop
Phone: +1 (929) 274-8123

We typically respond within 1–2 business days.

Customer Service Hours (Eastern Time)
Monday – Friday: 9:00 AM – 6:00 PM EST

Operating Company
Wenling Dengweisi Footwear Co., Ltd.
（温岭市登维斯鞋业有限公司）

China Factory & Business Address
No. 30, Shuangfeng Village, Jiayu Industrial Zone,
Zeguo Town, Wenling City, Taizhou,
Zhejiang 317523, China

US Returns Address
Avelivora Returns
249 Smith St
Brooklyn, NY 11231
United States